Our product
DeVane & Associates, offers luxury service programming. Each client in our service portfolio experiences highly trained service professionals poised to execute comprehensive and meaningful service deliverables. Our spectrum of service based initiatives are created to provide our partners with measurable value added services.
We offer a model of expertly delivered luxury and personal protective and concierge services. With more than 20 years of experience in servicing Boston's elite market, our associates are trained and equipped to be an example to others in our industry.
Our program includes special discount negotiation with neighboring vendors directed to your client population. We will create specialized relationships with partnering businesses throughout the area providing the source of our regularly offered services.
Enjoy service, luxury, and style while you experience attentive detailed service beyond your expectations. It is our pleasure to anticipate your every lifestyle need.
what defines us
Our marketing plan will adopt and provide reports detailing daily, quarterly, and annual assessments of both property specific and marketplace activities and fluctuation. Our expertise has become well known in a very quiet manner. We anticipate the major portions of growth through partnership referral, and inter portfolio development. We want to create memorable experiences that magnify our service message. Continued differentiation and growth are goals we have set for ourselves. We will target new areas of business and intend to become more active in areas which include trade associations, chamber of commerce, government agencies, and internet content marketing. Focus in these areas will allow the partnership between DeVane & Associates and your firm to gain comparative data and drive the informative decision making in our value add programing.
The client touch meeting is our way of gaining the gift of feedback. It offers a structured meeting to discuss ways to support core values, service expectations, operational proficiency and build stronger partnerships. We intend to bring additional value to our customers with once a month mailings via a website which allows them to communicate with us in real time on a regular basis. We will also support our primary market research by engaging our competitors in industry and conducting focus group interviews to learn more about consumer preferences. DeVane & Associates will also rely on secondary sources for marketplace indicators through published information, such as hospitality industry profiles, trade journals, newspapers, magazines, census data, and demographic profiles. Our intent is to stay on ahead of the cusp of every hospitality and service trend.
DeVane & Associates Hospitality Group believes that to understand the strengths of our business, we must understand our competition and our relative positioning. We want to know those who competes with us for our customer’s time and money. We want to know their behaviors and understand if they are selling competitive products and services, substitutes, or possible substitutes. What are their strengths and weakness? How are they positioned in the market?
Hospitality services is an attractive and growing business opportunity in the marketplace. Traditional protective service providers have recently become increasingly attracted to this trend due to the ability to demand higher bill rates. Defining ourselves in the existing conditions has been supported by our branded fundamentals which include: professional profiling and recruitment, ongoing culture of service training and operational proficiency training, our reputation for exceeding the customer expectation, and demanding signature associate appearance and uniform standards. These principle and our triumphant execution of the services connected will afford us positional advantage to the vendors who flank us in the marketplace.
Our resources
Access and present responsiveness to the needs of each client engagement are priority in our service provisions at DeVane & Associates. Our expectations for immediate and precise responses to each request at the desk level are further exemplified within our leadership team. These proficient professionals host the trainable imprint and consultative edge in representing the brand to the client and the communities which we have the pleasure of serving.